FAQs

General Questions:

Where will my digital items go?
Digital items will be sent to the email address associated with your purchase. 

SHIPPING

SHIPPING POLICY
All orders will ship from USA. Domestic orders will take 1-2 weeks to arrive after shipment. International orders will take between 2-12 weeks after shipment. Due to the COVID-19 pandemic, shipping may be delayed or affected. We ensure that your orders are packaged securely. If there are any issues, please contact your local post office first to report the damage before contacting us. After this, we can work with you to find the best solution possible. All inquiries about damaged goods should be sent to [email protected]. Parcels will be shipped with Canada Post, USPS, APC, or PostNL. All orders will be shipped with tracking numbers by default. Buyers are responsible for any customs fees, taxes, or VAT. For Residents of the European Union and the United Kingdom: Though we are able to ship to countries in the EU, due to new shipping restrictions, please note that your package is subject to taxation or VAT guidelines and fees payable by the buyer. Depending on your country's regulations, you will need to pay VAT as outlined by your country of residence.


Where are you shipping from?

The United States of America.

Where do you ship?

We ship to the United States and its territories and most parts of the world.

Click here to see the most up to date list of countries we cannot mail to. 

We have had inquiries of shipping to Russia. As of now, Russia is available to ship to for certain countries, but it is unknown how long this will last. Please note, that while we have decided not shipping there, many people have ordered items to be shipped to a friend or location, and thus had the friends bring it to them in Russia. Transcending Transience will ship to any eligible location, but it will become the customer's responsibility to get the package from there.

This decision is based on numerous discussions within the mod team, who greatly sympathize with the inability to recieve merch or goods. 

I'm going to recieve these products, right?

Any purchase you make on this store is a preorder. If we don't meet sales goals, physical orders will be refunded. If you ordered a physical + digital bundle, you will be refunded only the cost of the physical items. Digital items will still be distributed.

AFTER PURCHASING:

• Orders that were not delivered due to our negligence in package labels (i.e. address label does not match the address on order).
• Orders that contain items that were damaged or otherwise faulty due to our negligence in packaging.
  Please provide videos and/or photos when contacting us.
• Orders that are missing listed items (i.e. full bundle order missing an item or a group order missing some orders).

• Orders that were undelivered due to incorrectly entered mailing addresses.
• Orders that were shipped to an old address without notifying us prior to the address change deadline.
• Orders that were damaged due to shipping courier negligence and mishandling (i.e. bent to fit mailboxes, left in the rain, or other mishandling that result in damages to the package contents).
• Orders that were undelivered or returned due to unpaid customs fees/taxes.
  • If packages have been unclaimed and are returned to us, we will get in touch and arrange a second attempt.
  • All buyers will be responsible for covering the costs of reshipments of unclaimed packages.
  • If the reshipped package is unclaimed and/or returned, it will be considered forfeited and will not be eligible for any refunds.

Once placed, placed orders cannot be changed or refunded. 

How can I stay up to date on what's happening with the project?

Keep an eye on our project social, Twitter. There, you can find the most current information - celebrations of herbal medicines, order fulfillment status, and any other news!

What happens to profits from this project?

This project is for-profit! Any profits leftover after supplying mods and contributors full bundles will be distributed amongst them equally.

I've moved since placing my order. How can I update my shipping address?

You can update your shipping address by emailing the project at genshinbaizhuzine@gmail.com.  Make sure to include your name, your order number, your old address, and your new address in the email. If you know you will be moving by the time an order is shipped but you're uncertain what your new address will be, please indicate as much in the notes section of your order.

I have another question that wasn't answered here. How can I contact you? 

Feel free to fill out the Contact Form on the website, reach out via the project socials, or shoot us an email.